Rettle ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use the Rettle website, platform, and services.
Introduction
At Rettle, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you access or use the Rettle platform, website, and related services. By using our services, you acknowledge that your information will be handled in accordance with this policy.
Information We Collect
Rettle collects information that helps us deliver and improve our AI automation platform. When you create an account, subscribe to our services, or interact with our platform, we may collect personal details such as your name, email address, company information, and billing details. This information allows us to set up your account, provide customer support, and manage subscriptions.
In addition to information you provide directly, we automatically collect certain technical and usage data when you interact with our website or platform. This may include your IP address, browser type, device information, pages visited, and general interaction patterns within the system. These insights help us understand how users engage with the product and allow us to continuously improve performance, reliability, and overall user experience.
Third-Party Integrations
Rettle may process data connected to third-party integrations that you enable. For example, when you connect tools such as CRM systems, messaging platforms, or productivity software, certain information may be processed in order to run automation workflows. We only process the data necessary to deliver the requested automation features and maintain platform functionality.
How We Use Your Information
The information we collect is primarily used to operate, maintain, and improve the Rettle platform. This includes providing automation services, managing user accounts, processing payments, enhancing security, and communicating important updates related to your account or the product. In some cases, we may also use aggregated and anonymized data to analyze usage trends and improve overall system performance.
Data Sharing and Disclosure
We do not sell personal information to third parties. However, we may share limited information with trusted service providers who help us operate the platform, such as cloud hosting providers, payment processors, analytics services, and infrastructure partners. These partners are required to handle information securely and only for the purposes necessary to support our services.
Data Security
Rettle takes reasonable and industry-standard measures to safeguard user information. This includes secure infrastructure, encrypted data transmission, and strict access controls designed to prevent unauthorized access or misuse of sensitive information. While we continuously improve our security practices, no online service can guarantee absolute protection.
Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once information is no longer required, we take appropriate steps to securely delete or anonymize the data.
Active Account Data: Information related to your account and platform activity is retained while your account remains active to ensure continuous access and service functionality.
Legal and Compliance Requirements: Certain records, such as billing or transaction data, may be retained for a longer period where required to meet legal, regulatory, or tax obligations.
Backup and Security Logs: Limited technical logs and backup data may be temporarily retained to maintain system integrity, prevent fraud, and support security monitoring.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. These rights may include requesting access to the data we hold about you, correcting inaccurate information, requesting deletion of personal data, or limiting how certain data is processed. Requests regarding personal data can be submitted directly to our support team.
Third-Party Services
Our platform may include links or integrations with external services. Once you access or interact with third-party platforms, their own privacy policies will govern how your data is collected and used. Rettle is not responsible for the privacy practices of these external services.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements. When updates occur, the revised version will be published on this page along with the updated revision date.
Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
North Studio Inc.
Email: hello@northstudio.com
Operating globally across Europe & Asia